Why Moving Home Is Emotional | Personal Estate Agent Marlborough and Devizes

WHY MOVING HOME IS SO EMOTIONAL – AND WHY THE RIGHT ESTATE AGENT MAKES ALL THE DIFFERENCE

There is one part of being an estate agent that rarely gets talked about. It isn't valuations, photography, negotiations or sales progression - it's the emotion.

Over more than 20 years of helping people move home, I've come to realise that every property has a story. Behind every front door is a lifetime of memories, and saying goodbye is often far harder than people ever expect.

Today, one of my lovely clients completed the sale of a home she had lived in for many years. It was where she raised her daughters, celebrated birthdays and Christmases, welcomed friends and family, and built a lifetime of memories.

Of course she felt sad, and do you know what? That's completely normal.

Selling A Home Is One Of Life's Biggest Emotional Milestones

People often assume moving house is simply a transaction, it isn't. It's closing one chapter before beginning another.

For many homeowners, selling means leaving behind the place where children took their first steps, where family photographs were taken on the stairs every Christmas morning, where grandchildren visited, where loved ones were cared for, or where they shared decades with a husband or wife.

You aren't just handing over keys, you're saying goodbye to part of your life.

The Part Of Estate Agency I Love Most

People often ask me what I enjoy most about my job. It's easy to assume the answer would be selling beautiful homes but it isn't! The part I genuinely love is helping people through one of the biggest changes in their lives. Sometimes that's celebrating exciting new beginnings, sometimes it's reassuring nervous first-time buyers, sometimes it's helping families navigate difficult decisions, and sometimes it's simply listening.

I've lost count of the number of cups of tea I've shared around kitchen tables, the hugs I've given on completion day, the tears I've wiped away, or the conversations that had very little to do with property at all. Because that's what people need... not just an estate agent...someone who genuinely cares.

You're Never Just Another Client

One of the reasons I chose to become an independent estate agent was because I wanted to offer something different.

When you instruct me, you deal with me from our very first meeting until the day I hand over the keys. There isn't a different person for valuations, another for viewings, someone else for negotiations and another for sales progression.

I'm there throughout
I'll answer the phone when you're worried
I'll celebrate when you receive an offer
I'll keep everyone talking when chains become stressful
I'll explain what's happening when things become confusing
And if completion day feels emotional, I'll completely understand why

Kim Herbing - Personal Estate Agent in Wiltshire

Holding Your Hand Every Step Of The Way

Buying or selling a home can be exciting, stressful, overwhelming and emotional—sometimes all in the same day.

Having someone beside you who understands that makes all the difference. For me, estate agency has never simply been about selling houses.

It's about people
It's about listening
It's about supporting families through change
It's about celebrating new beginnings while recognising that endings can be incredibly emotional too

If you need someone to hold your hand through the process, reassure you when things feel uncertain, give you an honest opinion, a hug when it's needed, or simply be there from start to finish, that's exactly what I'm here for - because helping people move home isn't just my job, it's the part I love most.

If you're thinking about moving in Marlborough, Devizes or the surrounding Wiltshire villages and would like someone who understands that moving home is about far more than property, I'd love to help.

Get in touch for a friendly, no obligation chat. Whether you're ready to move or simply need some advice, I'm always happy to listen. Give me a call on 01380 864111.

Reviews

"Ellie was efficient, professional and helpful. She kept us informed of proceedings. We had our first buyer pull out and Ellie re-sold the property in 3 days which was completed very quickly. Would highly recommend Ellie and Nest Estate Agents."
— Sue Hibbard
"James was brilliant from start to finish helping to ensure it was seamless. He turned it around in 10 weeks (3 weeks of that was due to no fault of James’ so could’ve been even quicker!) James was easy to contact, even outside of office hours, very informative and always happy to help. He produced great advertisement, the imagery and videography was outstanding and truly made our property stand out from the rest which sold..."
— Megan Hills
"Couldn't ask for better! ⭐⭐⭐⭐⭐ We approached Kim after struggling to get traction selling our unique cottage and it was beginning to feel like a daunting task, but Kim made it look easy. She is proactive, incredible attention to detail, and has a wonderful way of making you feel like her only client. With previous agents we were continually reiterating details of our property post viewing and losing traction, however Kim always knew the details..."
— Matthew Smith
"We had a fantastic experience with Libby throughout what turned out to be a long and sometimes challenging house moving process. From start to finish, she was consistently professional, proactive, and incredibly supportive. What really stood out was her communication. She kept us fully up to date at every stage, ensuring we always knew what was happening and what to expect next. Whether it was a quick update, a detailed explanation, or simply checking in,..."
— Josh Clements-Wood
"I used Georgina at Nest for the purchase of my property and couldn’t fault her at all. She kept communication open throughout, was easy to get a hold of, booking any viewings was painless, and she was professional and helpful. I’d had previously disappointing interactions with other estate agents as a buyer where they were pushy, didn’t feel like they listened, or just even trying to book a viewing felt like hard work. It was..."
— Freya
"Matt was absolutely amazing from start to finish for the sale of our home. Communication was at it’s finest which was really important to us leaving zero uncertainty throughout the sale we knew we were in safe hands. Buying/selling houses is known for being a stressful time but I couldn’t have been any easier using Matt, all the stress and things you could possibly worry about just went out the window. Not only will I..."
— Tom Bell
"We have been working with Lyn now for a couple of years and she goes above and beyond to make sure she gets the best marketing for the properties she is putting on the market for clients! If you are looking at selling your house, get lyn round and she will look after you 100%"
— Terry Fay
"Tom was superb to work with from start to finish. His approach to marketing felt modern and proactive, with excellent photography and strong use of social media to properly showcase the property rather than just listing it online and hoping for the best. He was always polite, approachable, and quick to help, making the whole process smooth and straightforward. Tom’s style of communication and way of working was modern, easy and efficient. We genuinely believe..."
— Charlotte Green
"I recently sold my property through Victoria @ Nest Associates and I cannot speak highly enough of the service I received. My sale turned out to be far more complicated than expected, but Victoria handled every obstacle with professionalism, patience, and remarkable skill. Throughout the process, she kept me fully updated, offered clear and calm guidance, and consistently went the extra mile to ensure the sale stayed on track. Her communication was outstanding, and her..."
— Dean Richards

Reviews

"Ellie was efficient, professional and helpful. She kept us informed of proceedings. We had our first buyer pull out and Ellie re-sold the property in 3 days which was completed very quickly. Would highly recommend Ellie and Nest Estate Agents."
— Sue Hibbard
"James was brilliant from start to finish helping to ensure it was seamless. He turned it around in 10 weeks (3 weeks of that was due to no fault of James’ so could’ve been even quicker!) James was easy to contact, even outside of office hours, very informative and always happy to help. He produced great advertisement, the imagery and videography was outstanding and truly made our property stand out from the rest which sold..."
— Megan Hills
"Couldn't ask for better! ⭐⭐⭐⭐⭐ We approached Kim after struggling to get traction selling our unique cottage and it was beginning to feel like a daunting task, but Kim made it look easy. She is proactive, incredible attention to detail, and has a wonderful way of making you feel like her only client. With previous agents we were continually reiterating details of our property post viewing and losing traction, however Kim always knew the details..."
— Matthew Smith
"We had a fantastic experience with Libby throughout what turned out to be a long and sometimes challenging house moving process. From start to finish, she was consistently professional, proactive, and incredibly supportive. What really stood out was her communication. She kept us fully up to date at every stage, ensuring we always knew what was happening and what to expect next. Whether it was a quick update, a detailed explanation, or simply checking in,..."
— Josh Clements-Wood
"I used Georgina at Nest for the purchase of my property and couldn’t fault her at all. She kept communication open throughout, was easy to get a hold of, booking any viewings was painless, and she was professional and helpful. I’d had previously disappointing interactions with other estate agents as a buyer where they were pushy, didn’t feel like they listened, or just even trying to book a viewing felt like hard work. It was..."
— Freya
"Matt was absolutely amazing from start to finish for the sale of our home. Communication was at it’s finest which was really important to us leaving zero uncertainty throughout the sale we knew we were in safe hands. Buying/selling houses is known for being a stressful time but I couldn’t have been any easier using Matt, all the stress and things you could possibly worry about just went out the window. Not only will I..."
— Tom Bell
"We have been working with Lyn now for a couple of years and she goes above and beyond to make sure she gets the best marketing for the properties she is putting on the market for clients! If you are looking at selling your house, get lyn round and she will look after you 100%"
— Terry Fay
"Tom was superb to work with from start to finish. His approach to marketing felt modern and proactive, with excellent photography and strong use of social media to properly showcase the property rather than just listing it online and hoping for the best. He was always polite, approachable, and quick to help, making the whole process smooth and straightforward. Tom’s style of communication and way of working was modern, easy and efficient. We genuinely believe..."
— Charlotte Green
"I recently sold my property through Victoria @ Nest Associates and I cannot speak highly enough of the service I received. My sale turned out to be far more complicated than expected, but Victoria handled every obstacle with professionalism, patience, and remarkable skill. Throughout the process, she kept me fully updated, offered clear and calm guidance, and consistently went the extra mile to ensure the sale stayed on track. Her communication was outstanding, and her..."
— Dean Richards